This
is not only a classic question from Hamlet;
the audit inspectors of the Institute of Contemporary Observation (ICO) often
face this dilemma when they make their factory visits. At the beginning I was
sceptical about these audits, which I assumed were ‘performances’ by the brand-name
companies that ordered them. However after I had a talk with the leading
inspector of the ICO in January 2013, I realised that there existed some real human
struggles under all the paperwork involved in brand-name companies’ audit
reports.
